Skip to Content
  +970 9 2333742 |   +970-599202402  |     info@mt2x.com   |       Sat - Thu  9:00 AM - 5:00 PM

Frequently asked questions

Quick answers about delivery, payment, warranty and visiting us. Can't find yours? Ask Pixel, our assistant.

🚚 Delivery and orders

How long does delivery take and how much does it cost?

We deliver with a courier company and your parcel arrives within one to three days. Delivery to all West Bank cities is 20 NIS. For Jerusalem and the 48 areas we confirm the price and time with the courier before you complete the order. Express and standard shipping are both available; contact us for details and prices.

Not clear? Ask Pixel
Do you deliver to Jerusalem and the 48 areas?

We confirm the price and delivery time with the courier company before you complete your order. Contact us and we will help you.

Not clear? Ask Pixel
Can I order a product that is not listed on the website?

Often yes, unless the manufacturer has discontinued it. We take a deposit of about 20% to 50% of the product value and order it from the supplier; as soon as it arrives we contact you to complete the payment and collect it. We confirm availability and timing with you by WhatsApp or phone before any commitment.

Not clear? Ask Pixel
Do you wrap gifts?

Yes, we wrap your product as a gift for free.

Not clear? Ask Pixel

💳 Payment and installments

What payment methods do you accept?

Cash is our main and preferred way to pay. Bank transfer to the company account is also available: contact us or ask the assistant for the account details.

Not clear? Ask Pixel
Do you offer installments?

Yes, through banks and financing institutions. Installment cards: Easy Life card from Bank of Palestine, and the installment card of Arab Bank. With a card you do not need any paperwork or to contact anyone, just have the card with you. Islamic banks: Palestine Islamic Bank or Arab Islamic Bank (for salary-account holders), using the Murabaha to the purchase orderer system where the bank buys the goods from us and then installs the amount for you. Financing institutions such as Vitas and Al-Zaytouna Islamic Finance. Direct installments with us and payment by cheques are not available.

Not clear? Ask Pixel
What do I need for installments through an Islamic bank or a financing institution?

These (unlike cards) require a bank guarantor. Contact the institution you want to finance through and get its approval first, then visit us at the company and everything is straightforward.

Not clear? Ask Pixel

🛡️ Warranty, returns and repairs

What is the warranty?

Cameras and lenses carry a full one-year warranty. Products usually come with one year, and the period differs by product; confirmation for a specific product is through our team. The warranty does not cover breakage, tampering, moisture, water, misuse or failures from known natural causes. Some products that are more exposed to knocks and damage, such as Google Fitbit Air, have a six-month warranty. The warranty starts on the invoice date, which is the date of receipt.

Not clear? Ask Pixel
Can I return or exchange a product?

You can return the parcel or the product within 3 days of receiving it, if it is completely new (100%) with no use, and has no scratches, breakage or any sign of use or damage. If the product was actually used, it can only be returned if it has a real defect or problem in the product itself.

Not clear? Ask Pixel
Do you repair devices?

Yes, we have a specialized maintenance department for laptops, iPhone (iPhone only among phones at the moment), and Canon and Sigma lenses, whether the repair is under warranty or an in-house repair not covered by the warranty.

Not clear? Ask Pixel
Do you buy used devices or offer trade-in?

No, we do not buy used devices and we do not offer trade-in for old devices.

Not clear? Ask Pixel

🏢 About Millennium and business customers

Who is Millennium Technology?

Millennium Technology was founded in 1999 in Nablus. For more than 27 years we have been bringing the latest global innovations in photography, studios, multimedia, computers, lighting and audio, at competitive prices and with after-sales service. Our products fall into four main categories: computer hardware and accessories, photography and video production, lighting, and audio, and we have a maintenance and technical support department.

Not clear? Ask Pixel
Which brands do you carry, and are the products original?

We deal with more than 150 global brands, and we are an authorized and exclusive distributor of several of them, such as Godox, Neewer, Feelworld and Kodak, with official warranty and support.

Not clear? Ask Pixel
Do you serve companies, institutions and tenders?

Yes. For more than two decades we have served government institutions, private companies, universities, non-governmental organizations, media agencies, banks, studios and wedding halls, and we have long experience supplying tenders. We can provide the requested items in the agreed quantities, quality and dates. Names of institutions we have dealt with are confidential to protect their privacy. On request we provide the company's official documents: registration certificate, trade license, VAT clearance certificate, withholding tax certificate and bank account proof. For a quotation or tender, send us the bill of quantities or the specifications on WhatsApp or by email and we will reply.

Not clear? Ask Pixel

📍 Visit and contact

Where are you and what are your opening hours?

Address: Nablus, Sufian Street, Sufian Commercial Complex, third floor. Opening hours: Saturday to Thursday, 9:00 AM to 5:00 PM. Phone: +970 9 2333742 and +970 9 2393370. WhatsApp: +970 599 202 402. Email: info@mt2x.com.

Not clear? Ask Pixel
Didn't find your answer?
Ask Pixel WhatsApp us Call us

Answers follow our current company policies.